I’ve noticed that our Home page experiences a significant delay in loading after the first two sections. It’s almost as if there is a timer on it. It won’t allow you to scroll down beneath the Welcome Header for a good couple seconds. Can you troubleshoot what may be causing this?
Sorry just to clarify this is only on Mobile, on desktop it loads just fine with no delays.
Hi Kimberly,
I have checked your website on my Android mobile device, but unable to recognize the problem you described here. Can you please provide any screenshot marked with the issue or any video that helps us to recognize the problem?
Thanks
Of course, here is a video to show the delay in loading on the Home page. I timed it and it takes about 70 seconds to load past the first two elements to show the rest of the page.
Any update on the above issue and why some mobile devices are experiencing a delay with loading all of the content? Know this is a specific website issue and not a phone issue as my phone does not do this on other websites.
Hello @marketimpress,
I have tested your site on my phone and I cannot replicate the issue:
- see the video in the secure note below.
What is your iOS version? Are you using Safari mobile? May we know the version of Safari as well?
Thanks.
I’m on iOS version 16.4.1. I tried it both Chrome and Safari on my phone. Chrome experiences a more significant delay that Safari, but both experience delays. Just checked updates and they are both the latest version.
Even in your video you can see a delay, look at seconds 4, 5, 6, 7 content is not loading past the title of the company in the green bar, before you scroll. That content should not be delayed in loading at all.
I would try setting a higher offset to the first section to get the animation to trigger earlier. The layer-slider animation might potentially be hijacking the scroll too, so I’d speed it up or cut it shorter if the first solution doesn’t help. Thanks and have a great day.
Took of the animation beneath it, just to have the issue resolved, since we are going live shortly. Unfortunately, it’s not just the home page. Once you scroll on any page, let’s say you scroll to the bottom, it’s almost like it sticks and won’t let you scroll back up for a couple seconds. And yes this is a mobile issue. Please try for yourself, I’m experiencing this often on an iPhone.
So to isolate what’s going on. I would deactivate LayerSlider. It’s still loading in Javascript even when not on your homepage. If you still have the issue I’d start checking if there’s something creating an extra scroll bar. It feels like you have a double scroll bar issue somewhere, from an overlay or something like that.
Unfortunately, it’s not a Layer Slider issue as I deactivated it ,completely reloaded the site without the Layer Slider and the same issue is occurring on all pages on mobile.
Even the Blog page, that is just a default layout page.
I’ve looked through all my plugins and settings and am at a complete loss for what could be creating an extra scroll bar.
If you can please dig a little deeper to see why this is occurring it would be greatly appreciated as it’s seems to be a site issue not a page issue.
I’d play around with the following CSS. It still allowed you to scroll the page, but it bypassed layerslider creating scrollbars which was hijacking scrolling. I’m not actually having the same issues on your page now in mobile. Did you already find a workaround?
.ls-wp-container {
overflow: hidden;
}
Unfortunately, the issue continues. Double checked and it’s not just an issue on an iphone but android as well. Try to load any page, scroll to the bottom of the page and then scroll back up and you should see almost a “stickness” to the site.
Hey Kimberly,
I see the issue. Try setting the Overflow of the last section in your Footer to Hidden. If that fixes the issue, remember the trick if you encounter scrolling issues in the future. Just set the Overflow of the last element in all builders.
Thanks.
Yes, that was the issue!!! Thank you so much for not giving up on resolving the issue and figuring out where the error is.
The site works like it should now. Thank you, thank you!
Hi Kimberly,
Glad that we are able to help you.
Thanks
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.