Please advice… never happened before, thanks
Hi @wolfproductions,
Thanks for reaching out.
There might be a few different reasons for this issue, I would suggest you troubleshoot the common issues related to it.
1.Plugin Conflict
2.Child Theme Related issue
3.CSS/JS Customization
4.Disabling Cache
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
Thanks Tristup, can’t see an issue anywhere, I have sent you my login in details, thanks for looking
Hi @wolfproductions,
To troubleshoot freely without breaking your live site, please copy your live site to a staging server.
And give us access in the secure note including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
Hi Tristup, I have just taken a back up of the live site, please trouble shoot the live site, thanks
Hi @wolfproductions,
The plugin Pretty Links redirects the Edit with Pro to Themeco links. Kindly deactivate the plugin and check the issue.
Please note that we don’t provide support for any third-party plugins or scripts. It is out the support scope. Please contact the plugin author to resolve the issue.
Hope it helps you.
Thanks for understanding
Interesting… will do thanks Prakash
Hi @wolfproductions,
We’re glad that you’re able to solve your problem. If you have any other concerns, feel free to reach us.
Thank you.
Thanks Marc
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