Hi.. I have Pro V 4.3.3 and my footer builder seems to have disappeared... Any help?

[carlosca]

[tristup]

Hi @carlosca,

By withdrawing the post, I believe you already have resolved the issue. If the issue still existed, you can let us know.

Thanks.

[carlosca]

Sorry, I just deleted a comment I made…
The “problem” still exists and I can’t access my footer builder. Thanks.

[tristup]

Hi @carlosca,

Sometimes the only screenshot doesn’t help us to recognize the issue you are having. We need to examine your site to check what is the cause of your problem. Hope you will not mind sharing your website credentials.
Please provide the details of your site in a secure note, including:

– WordPress Site URL & Admin URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[carlosca]

Ok, it’s Done!

[ruenel]

Hello @carlosca,

The given credentials do not work for us.

Please double-check it. In the meantime, go to Pro > Settings > Permissions > General and make sure that the Footer is enabled.

Best Regards.

[tristup]

Hi @carlosca,

Unfortunately, the given credentials still not working. I would suggest you check and let us know once it is ready to access,

Thanks

[prakash_s]

Hello @carlosca,

Thanks for sharing the credentials. I went ahead and checked your site dashboard. It seems that the Footer builder is working fine at my end. It might be the cache issue at your end. I would suggest you
clear your browser cache and then check it again.

Thanks

[carlosca]

Yes. It’s been working now. Thank you a lot!

[tristup]

Hi @carlosca,

Glad that we are able to help you.

Thanks