Help! Dropdown menus not working

Please help fix my dropdown menus, they’re not working in X after an update. They work fine with other themes.

Thanks

Hi @englishphoto,

Thanks for reaching out.

There could be a plugin or custom code that affects the dropdown menus of your website.

I recommend the following troubleshooting procedures before we investigate the settings.

  1. TESTING FOR THEME RELATED ISSUE
  2. TESTING FOR PLUGIN CONFLICT
  3. THEME UPDATE
  4. CHILD THEME
  5. CSS/JS CUSTOMIZATION
  6. VERSION COMPATIBILITY

Only if none of that helps, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

Hello @englishphoto,

Thanks for sharing the login credentials. I went ahead and checked your site dashboard. It seems that you have not installed the required plugin that is Cornerstone plugin because of the drop-down menu is not working properly. I would also suggest you validate your theme with your license key and then install the Cornerstone plugin to fix the drop-down menu.

Hope it helps
Thanks

Thanks, I get this message; Unable to install Cornerstone. Destination folder already exists. /home/greatb10/public_html/englishphotographer/wp-content/plugins/cornerstone/

Hello @englishphoto,

It seems that the Cornerstone plugin was not installed properly at your server. I have deleted the Cornerstone plugin with the help of Advanced File Manager plugin after that reinstall and activated the Cornerstone plugin for you. Please check your site, the drop-down menu is working fine now.

Thanks

That’s excellent, thank you very much!

Hi @englishphoto,

You’re welcome and it’s our pleasure to help you. If you have any other concerns, feel free to reach us.

Thank you.

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