Help! Conflict on the front end of your site has prevented the preview from loading

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#1

Hello
after updating theme and CS to latest version and clearing the cahce (well at least these settings; https://www.screencast.com/t/0d1IOlJ6GzoO )

i still get the error. please help! login credentials to follow

#2

Hello There,

Thanks for writing in! I have investigated your site and it appears that ParticleJS WP plugin is generating a JS error which have affected Cornerstone. Kindly deactivate this plugin and do a test again.

Please let us know how it goes.

#3

Hi
I went ahead and disabled it, however it is still doing the same… https://www.screencast.com/t/emPfrztmf
You are welcome to make changes as necessary to see if your troubleshooting ideas work or not. This page is not live officially, so there is nothing really there to break. This way we move faster; i have been unable to work on the website for days now.
thanks!

#4

Hi there,

I used the login information and accessed the dashboard of your website. I did not change anything and just added a new page and the Cornerstone loaded and managed to add an alert element there (Added to Secure Note)

The only problem I see is that the hosting is very slow and it takes ages to load the Cornerstone. I suggest that you contact your hosting service provider and ask them to increase the PHP Memory Limit:

I also suggest that you test the case with other machine and with Google Chrome browser to avoid any possible browser cache and to have the same environment like mine.

Thank you.

#5

hi Thank you very much!
I will contact the hosting… i know we had done that once, i wonder what could be going on. It’s a dedicated IP with high accessibility and SSL fully setup.

In the meantime, can you please try to access the section i will mention on the following secure note?
thats the one i havent been able to work on, i want to see if you get a conflict report, not a time out report. The conflict i believe will have to be deal with separately from the hosting issues.

thanks

#6

hi
The PHP memory limit has bee tripled.

After the changes I am still having the conflict issue and am unable to work (one week so far). When i try to do what you did, i.e. to create a new page in CS, i have no problems.

Please note the page that i was working on is almost at the final version, so I do need to get back to that specific page.

Can you please try to access the page mentioned on the following secure link and try to replicate / fix the compatibility message from your end?

For the record, I always work using chrome and the cache has been cleared ( https://www.screencast.com/t/0d1IOlJ6GzoO )

Thanks

#7

Hello
I went in and disabled every plugin except corernstone, and still got the conflict. PLEASE HELP!!

I am simply unable to work since I upgraded, and we have gone from annoyance to a very serious problem. If we can’t get this working i would need to downgrade.

thanks

#8

hello
I now think the issue has to do with your time-out settings being too aggressive; if i hit try again, sometimes it works. When it works the changes do update to the live page.

#9

Hi There,

Thanks for updating us in! Just for future topics, self responding or bumping your post pushes it back in our Queue system so it takes longer to respond to.

Could you please increase your time out settings? To do that, please check out this tutorial.


Hope this helps.

#10

and… it didn’t work we are back to square one. Can someone please loging and check what is going on?? 2 weeks without being able to work now!!!

#11

I logged in and opened different pages in Cornerstone and the issue is intermittent. Clicking TRY AGAIN button works.

Please note that your page http://flashfogsecurity.com/testwordpress/test-new-home-version-2-4/ has a lot of content especially images so it takes a bit of time to load.

Since the memory already has been increased, this means other server factors is affecting the loading process.

Please check with your host to see if they are using server level caching. If so, please tell them to clear and disable it for troubleshooting purposes. Also, please ask them to give you the error logs so we have more info on what’s happening. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

Thanks.

#12

The graphic size has not been optimized, so i I will wait until then, as that should also automatically then fix the issue.

There is no caching of any type, that will be setup last.

How widespread is this issue i am having, with everything technically being ok but still unable to load normally ?

#13

Helllo
I have contacted my hosting, here is what they said;

"…I have reached out to a higher to tier to take a look at this as well, and unfortunately we cannot find any errors in any logs related to this, even with debug mode turned on. The issue definitely appears to be with the site itself, and nothing on the server.

We verified no caching on the server, replicated the error, found no errors in any logs related, turned on debugging mode, still no errors in any related logs. "

Themeco: This is messing with my livelihood! This is week 3, now it’s very serious. I NEED TO GET BACK TO WORK.

====

PLEASE HELP

NOTE: In desperation I tried to re-create the whole page only using modern elements, so I opened the test page you created to do testing

I used the login information and accessed the dashboard of your website. I did not change anything and just add a new page and the Cornerstone loaded and managed to add an alert element there (Added to Secure Note)

When I opened your test page, It also failed (see https://www.screencast.com/t/BGehfAju). This page literally has

  • one section
  • One row
  • one element

So we need to look at some other issue other than server performance. Please involve senior management if you need to.

===

In more desperation, the next day, I went ahead and brought my child theme’s functions.php file to what i believe is a barebones state, only with WooCommerce-related lines. (copy to follow at end of this post). I also took out all custom CSS and custom Javascript out of the customizer. Surprise surprise, the problem is very much there.

PLEASE, HELP !!!

====
Functions.php info:

<?php // ============================================================================= // FUNCTIONS.PHP // ----------------------------------------------------------------------------- // Overwrite or add your own custom functions to X in this file. // ============================================================================= // ============================================================================= // TABLE OF CONTENTS // ----------------------------------------------------------------------------- // 01. Enqueue Parent Stylesheet // 02. Additional Functions // ============================================================================= // Enqueue Parent Stylesheet // ============================================================================= add_filter( 'x_enqueue_parent_stylesheet', '__return_true' ); // Additional Functions // ============================================================================= // Do Not Remove Woocommerce Plugin Settings // ============================================================================= function x_woocommerce_donot_remove_plugin_setting(){ if ( ! is_admin() ) { return; } remove_filter( 'woocommerce_product_settings', 'x_woocommerce_remove_plugin_settings', 10 ); } add_action('init', 'x_woocommerce_donot_remove_plugin_setting'); [details=Summary] [details=Summary] [details=Summary] [details=Summary] This text will be hidden [/details] [/details] [/details] [/details]
#14

Hi there,

The issue that I’m getting is that the requests are timing out. It will load after few retry, but it loads. I suggest installing or cloning your site in a separate hosting provider for testing. This is clearly related to connectivity and performance issue depending on server load. It’s just for testing and comparison as we can’t reproduce this on our installation.

And yes, it also happens on an empty page on your site, in fact, a clean page so there should be no reason for it to fail. But it still timeout.

Thanks!

#15

weird!! it will take me a while to setup a staging setup, but we all know it’s necessary. I will keep posted. thanks!

#16

You’re welcome. If it still happens on staging, do the following in your staging site.

  1. Deactivate all third party plugins
  2. Remove all customizations or switch to the parent theme

Please also tell us if you’re in a shared hosting environment. It would also be best you try other web hosts so we know if this is an issue with X and not hosting. See this article for recommendations.

Thanks.