Hi Lorenzo,
I have checked your Themeco Account and found that the site you mentioned is not listed in your Themeco Account, if it is not already listed with some other account please add that to get further support.
I would also like to inform you that your support period has already expired. Support is included for 12 months from the time of purchase (6 months if purchased from ThemeForest or CodeCanyon), and you can extend it for 6 months or 12 months. You’ll save 25% by extending for 12 months. It will renew at the end of the term, and you can cancel at any time from within your account.
You can also renew your support period by purchasing a new Pro Single or Pro Unlimited license. These are both one-time charges.
Thanks
The problem still persists, but anyway thank you for the support.
Hi Lorenzo,
We understand that the problem still persists, but to get the support you need to renew it.
Thanks
How to get the 25% discount?
Hi Lorenzo,
All the available and applicable offers for your account will show in your Themeco account dashboard.
Thanks
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