Headers, Footer, Global Blocks missing from admin


I have an odd one. On a client site, I can send details in a private note, we have custom headers, footer, and blocks, yet when I go into edit them it says there are not and to create one. Again, we can see them displaying just cannot get to them in the admin.

Side note, we have not yet updated to WP 5.7 as the website uses a lot of gravity from and it appears there is a rendering issue on 5.7 and the Latest Pro, so we held off.

Hello Michael,

It seems that there might be an issue of plugin conflict or version compatibility issue. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing For Theme Related Issue
  2. Testing For Plugin Conflict
  3. Theme Update
  4. Child Theme
  5. Css/Js Customization
  6. Increasing Php Memory Limit
  7. Disabling Cache
  8. Disabling Cdn
  9. Permalinks
  10. Version Compatibility

If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

  • WordPress Login URL
  • Admin level username and password
  • FTP Details

You can find the Secure Note button at the bottom of your posts


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