Hi there,
The fact that the website is working ok on a server and not on another one shows there is a problem regarding the settings of the new server which does not meet the prerequisites of the Header/Footer Builder.
Kindly follow the troubleshooting steps below:
- Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
- Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
- If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
- Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
- Remove custom CSS and Javascript from the options or Child Theme and test the case.
- Reset your htaccess file by renaming it to
.htaccess-bak
. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
- Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.
Also, install the Wp-ServerInfo plugin and go to Dashboard > WP-Server Info. Check the options there and compare it with the same thing on the other server. If they do not match contact your hosting service provider and ask them to make it so.
kindly get back to us with the URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.
Thank you.