Header wont assign to shop page

Support
#1

Hello,

For some reason the header for my shop page will not show up. It keeps showing another header I created for one of my products. It shows the correct header inside the PRO builder but not on the page itself, see video:

Video showing the issue

This happens in all browsers & I have repeatedly cleared cache from my host, wp dashboard, all browsers.

Can you help fix this please?

#2

Hi there,

Thanks for writing in.

Thanks for the video, though, I need to check it too to see what’s causing it. Would you mind providing your admin login credentials in a secure note?

Thanks!

#3

I added the login info

#4

Hi there,

It’s weird, and it’s probably due to cache. Would you mind providing your SiteGround login credentials as well?

Would you mind disabling your cache in your SiteGround account then I’ll continue checking? Or perhaps provide your SG credentials as well :slight_smile:

Thanks!

#5

Hi There,

When you said you have cleared cache from your host, did you mean in Supercacher? The SuperCacher is developed by SiteGround exclusively for their customers. It increases the number of hits a site can handle and boosts the website loading speed. The SuperCacher includes 4 different caching options for maximum optimization of your websites. You can access the tool by clicking on the SuperCacher icon in your cPanel.

It is best to clear the site cache first or at least disable the supercacher in your hosting panel after doing any updates.

For more information about this, please check it out here: https://www.siteground.com/tutorials/supercacher/supercacher_intro.htm

#6

Hi erm ok but I didn’t come here asking how to clear my SuperCacher. I always clear the cacher after updating. The shop page will not work with PRO can you fix this as this is very urgent now?

#7

Unfortunately we could not find why this is happening for your case. This is not the case in our test and local installs.

The only guess which remain is the cache of some kind which stays there even if you set it as cleared. Would you please kindly contact Siteground and ask them to double check if there are any left overs regarding the cache purge?

Thank you for your understanding.

#8

Hi I contacted SiteGround they looked into it multiple times and this was there response:

Thank you for the update.

I thoroughly reviewed your case, however, the same is actually related to the development of your application and not caused by an issue caused by your server environment as well settings. As the Shop page is most likely assigned to an incorrect page and not the one you are trying to assign. However, there are absolutely no records of any ModSecurity rules preventing the regular functions of your website builder and all of the caching plugins are successfully disabled, so the issue is not related to caching as well.

Keeping all of this in mind, I would suggest you to either try and explore alternative configurations for the Shop page of your website and see if the changes would actually take effect and if that is indeed the case to thoroughly review all of your settings in order to pin point the source of the issue. Alternatively, it would be best to also consult with the theme’s developers as they will be better suited to assist you further.

To sum it up - there is nothing on the server side of your website that may be causing the issues you are experiencing, however, if there are specific requirements and/or settings necessary for this theme, please let us know and we will make sure that they are successfully applied to your hosting environment.

This video shows the issue further & how the header being used is the same as one of my products: the issue

It’s really important that I get a resolve for this, what else can be done?

#9

Hello There,

I am another staff checking in to this thread. I have asked one of our developers to investigate this further. We can confirmed that this is a bug. You can somehow assign a header to a shop page (or other mentioned pages) and yet in the live view of that page, it is just using the global header or the default navbar. I already reported and discussed this to our developers and they are already investigating more about this bug. Once they’ve figured it out, it will be updated and will be rolling out a Pro theme update. Please bear with us.

Thank you for your understanding.

#10

Hi great thanks. Well I’m glad to hear it’s being taken seriously at least.

However just to reiterate whichever header I assign to this page https://systemscloud.co.uk/product/email-archiver/ will also assign to the shop page here https://systemscloud.co.uk/shop/

If no header is assigned here https://systemscloud.co.uk/product/email-archiver/ then yes the global header will appear I think but never the assigned shop header.

Regards.

#11

Hello There,

I have relayed your issues to one of our developers who is investigating this issue. A logical condition for the custom header may have incorrect which may have caused the issue. Rest assured, it is been handled now by our developers.

Please bear with us. Thank you.

#12

Dear Rue,

I would like to introduce myself. My name is Vasilis. Carys is no longer with SystemsCloud. I need your help with the last issue discussed about the “https://systemscloud.co.uk/product/email-archiver/ will also assign to the shop page here https://systemscloud.co.uk/shop/”.

The Issue:
The issue we are currently having is that when you click on shop from the homepage it links directly to the e-mail Archiver product. Not the shop page.

What we would prefer is:

  1. when clicking shop we would like to see a shop page with a list of the products (i.e. a page with a header as shop)
  2. Once a product is clicked from the list, like e-mail Archiver, then the e-mail Archiver product page can show (i.e. with the e-mail Archiver header).

What I have already tried:
I have tried to edit shop with pro however it comes back with the error "A conflict on the front end of you site has prevented the preview from loading."

I have followed the steps listed on the forum “https://theme.co/apex/forum/t/a-conflict-on-the-front-end-of-your-site-has-prevented-the-preview-from-loading-try-again/3465” about this error however, anything I try does not give me the result I am looking for above.

Your help in this urgent matter would be appreciated.

Yours Sincerely,
Vasilis Poulitsis

#13

Hi Vasilis,

Thanks for writing in, if you could start a new topic please about this issue and we’d be happy to assist. Tickets are designed to be “one issue” per ticket, so we can accurately track what’s happening and reference as needed internally.

Thanks for your understanding!