Header not showing correctly on mobile

Support
#1

header-cornerstone

I use a bottom bar in the mobile header.
In Cornerstone it is showing correctly, on a mobile it is not.

Untill version 6.2.2 this was working just fine on the front end.

#2

Hi @BartDeLange,

Thanks for reaching out.
Sometimes the only screenshot doesn’t help us to recognize the issue you are having. We need to examine your site to get the cause of the issue. Can you please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Are you for sure you need to examine the back side?
Like I said, until version 6.2.2 it was working just fine on the front end.

Take a look at https://pallasamersfoort.nl/ on a mobile device.
Same setup and idea, but just working fine… Pro Version: 6.1.10

So something was altered in version 6.2.2 which causes the problem.

#4

Hello @BartDeLange,

I checked the site it seems that the menu is working fine on my end at the moment I have tested it on the Android phone google chrome version 111.0.55563.58. I would suggest you please clear your browser cache and then check it again.

Screenshot_2023-05-02-19-28-15-88_40deb401b9ffe8e1df2f1cc5ba480b12
Screenshot_2023-05-02-19-28-15-88_40deb401b9ffe8e1df2f1cc5ba480b121080×2412 175 KB

If it issue still persists please let us know which browser and its version you are using.

Thanks

#5

You checked the site that is doing allright (Pro 6.1.10).

Please check https://www.033fotostad.com/
Running with Pro 6.2.3, but the problem occurred with Pro 6.2.2

#6

Hello @BartDeLange,

I have checked your site with Pro 6.2.3. You may have experienced the issue because somewhere in the custom head, a broken HTML code was inserted. I would love to investigate the issue further and look for it if you can provide with us your WP Access as previously asked by @Tristup.

Thank you in advance.

#7

Hello @BartDeLange,

The given credentials do not work for us. Please double-check it. In the meantime, please check your custom header and look for the Text element. You have inserted a broken HTML code with an unclosed <strong> tag.

Best Regards.

#8

Check the secure note please: new password. Should work now.

#9

There is no Text element in the header.

#10

Hello There,

Yes, there is no Text because you added a component and in your Component, you have this:

<p style="text-align: center;">
	<strong>
		<span style="font-size: 1.3em; color: #000000;">is ook op maandag 10 april, 2e Paasdag, te bezoeken.
	</strong>
</p>

You forgot to close the span tag. The correct one should be:

<p style="text-align: center;">
	<strong>
		<span style="font-size: 1.3em; color: #000000;">is ook op maandag 10 april, 2e Paasdag, te bezoeken.</span>
	</strong>
</p>

Please double check all your custom HTML codes because I also see that you have added <a2> tag somewhere.

Best Regards.

#11

Where did you find this text…?? Which page/component…??

And, yes… I do have an in the css and use it depending on the color of the background to make links visible.

#12

Found it.

Problem solved.
Thanks for the input.

#13

You are most welcome @BartDeLange

#14

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.