Header - Logo Image Will Not Show

Support
#1

Hi

Currently my logo is not showing up in the Header

This has just occurred and I have not had this problem untill now

I havnt changed anything on my site and have attempted to remove and then re add the image to the header - logo setion of X Theme options

I still can’t see the logo in the header on any device even after flushing all cashing that I use

The website is:

techhero.com.au

Please advise on how this can be fixed

Regards

Callum

#2

Hi Callum,

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

You can try autoptimize first and check.

Let us know how it goes!

#3

Hi Paul

I have managed to get it to work now, but weirdly it only shows up after you refresh the page not on the initial page load.

This is true on both mobile and desktop, logged in or logged out.

I tried deactivating every plugin to see if anything would help and nothing seems to.

Now I am having a problem where the main image on the page at the top doesn’t show up on mobile and only does on desktop.

Again, I haven’t changed anything on my side and I’m starting to get additional errors like this creeping into my site.

Please let me know if there are any other solutions to this as having all the plugins disabled and flushing all caches doesn’t seem to fix this.

Regards

Callum

#4

Hi Callum,

In that case, would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password

All the best!

#5

Hi Paul

I’m still having problems here is the login information.

I’ve attached a secure note with the information to log in.

Regards

Callum

#6

Hey Callum,

Your logo has been replaced with a tag. Did you have a custom code or a 3rd party plugin that modify the logo image code? When displayed on the front end it becomes into this:

<a href="https://techhero.com.au/" class="x-brand img" title="Your Tech Support Heroes!">
     <noscript data-img="//techhero.com.au/wp-content/uploads/2016/12/TechHero-Banner-Small.png" data-webp="//techhero.com.au/wp-content/uploads/2016/12/TechHero-Banner-Small.png.webp" data-alt="Your Tech Support Heroes!" class="ewww_webp">
         &lt;img src="//techhero.com.au/wp-content/uploads/2016/12/TechHero-Banner-Small.png" alt="Your Tech Support Heroes!"&gt;
     </noscript>
</a>

Do you have lazy load enabled? Please disable it.

Please let us know how it goes.