Hello - I have created a header and footer using the builder and have assigned them to specific pages, however they are not showing up.
Could you kindly review the set up and let me know what I am missing?
Much appreciation!
Hi @ccwadsworth,
Thanks for reaching out.
I have checked your website and found the issue you described here. There might be some different reasons behind your issue, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.CSS/JS Customization
5.Disabling Cache
6.Disabling CDN
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above help, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
Thank you, none of those options worked.
I have created a staging site and would appreciate your help.
Thank you!
Hi @ccwadsworth,
I have checked the Sample Page and found that the *Layout you are using on that page is disabled the Header and Footer and that is why it is not showing.
For the other pages, I found that the condition is added into the And clause, which has to be OR. I went ahead and added it for the Registration Cancelled page and now it is showing the Header.
Hope it helps.
Thanks
Thank you very much @tristup!
I had tried the toggle switches in the page layout, but it didn’t have an impact. Now I know it was because I didn’t set the condition properly.
I appreciate your help with this!
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