Header & Footer not showing on Event pages

I’ve installed and configured a plugin called EventPrime that is a ticketing system for events I want to hold.

I’ve created an event and everything looks good unless I enable and option that loads the events in SEO-friendly URLs. When I do that, it loads the page outside of the template. I’m trying to figure out if it’s a problem with the plugin or if it’s something with my Pro configuration.

Look at this URL: https://gavinfish.com/events/?event=36810. It loads fine.

Now look at this URL: https://gavinfish.com/event/true-crime-convo-1. This is the exact same event, but it doesn’t show the page inside the theme.

Can you tell if there’s something wrong with Pro, or if it’s the plugin?

Hello Themeco team. Just wondering if you have any ideas.

Hi @gavn8r,

Thanks for reaching out.
I have investigated both ways to show the same page, and what I understood is that in the second URL, the event post type is not recognized, which is why the layout is not implemented.
It is a 3rd Party plugin through which you have created the events, and we don’t have any control over the code. I would request you contact the plugin author on this and let us know their feedback.

Hope it helps.

Thank you @tristup. I’ve submitted a ticket to the plugin creator. I’ll let you know what they say.

Hi @gavn8r,

Thanks for the information.