Header & Footer not showing on Event pages

Support
#1

I’ve installed and configured a plugin called EventPrime that is a ticketing system for events I want to hold.

I’ve created an event and everything looks good unless I enable and option that loads the events in SEO-friendly URLs. When I do that, it loads the page outside of the template. I’m trying to figure out if it’s a problem with the plugin or if it’s something with my Pro configuration.

Look at this URL: https://gavinfish.com/events/?event=36810. It loads fine.

Now look at this URL: https://gavinfish.com/event/true-crime-convo-1. This is the exact same event, but it doesn’t show the page inside the theme.

Can you tell if there’s something wrong with Pro, or if it’s the plugin?

#2

Hello Themeco team. Just wondering if you have any ideas.

#3

Hi @gavn8r,

Thanks for reaching out.
I have investigated both ways to show the same page, and what I understood is that in the second URL, the event post type is not recognized, which is why the layout is not implemented.
It is a 3rd Party plugin through which you have created the events, and we don’t have any control over the code. I would request you contact the plugin author on this and let us know their feedback.

Hope it helps.
Thanks

#4

Thank you @tristup. I’ve submitted a ticket to the plugin creator. I’ll let you know what they say.

#5

Hi @gavn8r,

Thanks for the information.