Header Broke After Theme Update

Support
#1

Hello,

My header aren’t the same anymore after the theme x update, could someone help please?

Site: digitalape.co

Thanks,
Jerome

#2

Hi @jromlg,

I’m sorry to hear you’re running into issues after updating. I noticed you’re using SiteGround’s optimizer. Could you try disabling that temporarily and clearing any caching you might be using? Let us know if that makes a difference. If not, we can take a closer look if you don’t mind sharing login credentials in a secure note. Thanks!

#3

I am running into same issue after the update. Any changed to the header I make seem to render on the preview side, but do nothing on the live version: https://grahamtheme.wpengine.com/

#4

I would love to get you guys info on my website, but how do I do so?

#5

Hi @tkcostello,

If you open a new thread of your own you will have an option to add a Secure Note which you can use to share login credentials privately.

#6

Thanks for replying Alexander,

I have turned off Siteground optimizer but the issue remains the same. Please do have a look in to my site, thank you!

#7

Hi Jerome,

It seems that you are using the X theme version 8.0.1, can you please download the latest version i.e 8.0.7, and update your theme and check if the issue still exists or not. I would suggest you follow the below steps while updating to the latest version of the theme.

  1. Delete the Cornerstone
  2. Update the X theme to the latest version on automatic updates
  3. After the X theme is updated, use the link in the dashboard to automatically install the Cornerstone. It will be at the latest version

I would also suggest you troubleshot a few common issues on this.

1.Plugin Conflict
2.Theme Update related issue
3.Child Theme Related issue
4.CSS/JS Customization

If none of the above helps and you are still getting the issue, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#8

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