Having trouble with very slow builders in Pro (resolved)

Hey there! I’ve been having issues with the header, content, and footer builders. They are slow to the point of being nearly unresponsive.

Things I’ve done:

  1. Disabled cache.
  2. Disabled plugins.
  3. Migrated site from WP Engine to Themeco Hosting (had to create a Themeco Hosting account to do this), to rule out server issues.

Is this a known issue? Thanks for any help.

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I’ve experienced agonizingly slow builders as well. Especially in Firefox.

Hmmm, interesting. I did just move to Firefox Quantum when it came out… I haven’t tried going back to Chrome.

Time to experiment.

Ahhh! Relief. Page builders are as solid as ever in Chrome. Thanks for the thought, @JvP!

Sooooo, anyone at Themeco wanna optimize Cornerstone for Firefox Quantum? :sweat_smile:

It could happen in other browsers too, I don’t know if it’s a Firefox exclusive issue.

Hello There,

I can confirm that your page is loading so slowly both in Chrome and Firefox. After investigating the page, I found out that there is a JS error present on the page:

Uncaught Cannot tween a null target

This could come from your slider. Please edit your slider and make sure that all is in place and make sure that it is working properly without JS error. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Please let us know how it goes.

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That’s not my website :slight_smile:

@JvP

Please create a new ticket and provide us with you login credentials in Secure Note so we can take a closer look.

Thanks

Lol. @JvP doesn’t have a site he’s trying to have you guys look at in this thread. I did, but it’s all good now. I consider this ticket resolved. Thank you!

Thanks for clearing it up. :slight_smile:

Cheers!

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