Having registration issues stuck on box

when i put my registration number in it gets stuck on a box

Screen shot

Hi @randynsales,

Please follow the troubleshooting steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Make sure that you update the WordPress installation to version 4.9.7.
  3. Make sure that you followed the steps mentioned in this article.
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.
  6. Follow the steps mentioned in this article.

kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case if you still have problems.

Thank you.

I have done all this and still i can not validate. I even unlocked it in my APEX menu and switched it to a new domain still no luck still have the same box nothing else I bought my licence in 2014 I no longer have access to the domain i registered it to. so i went in my Apex control panel to switch it over to my new domain. and I am not successful please help


Hey There,

​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password

Thank you.

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