Hamburger not responding on mobile devices > Already tried 'fixes'

Support
#1

Hello! I am running X-Theme in a WP Multi-Site environment. Each site therein has its own X license. After reading similar
posts … I ensured we’re at the latest versions of X and Cornerstone. I have cleared cache on mobile browser as well.

The problem still presists. It’s critical and now mobile access is not available. Please respond and I can provide more info, etc.

Thanks - Steve

#2

Hi There,

Thanks for writing in! If you’re using a service like CloudFlare, login to it’s account and clear CloudFlare cache as well. Also make sure to disable CSS/Javascript autominification options under the speed tab.

We will require your site URL to check your issue further. You can also securely submit those information using a secure note option below your post.

However before doing that,

  1. If you have added any custom Javascript/CSS to your site, please try removing them temporarily and re-test this issue again.
  2. If you’re using a child theme, try switching to your parent theme and re-test this issue.
  3. You can also try disabling your 3rd party plugins to see if you’re experiencing a plugin conflict.

Thanks!

#3

Thanks … did all that already. Please check:




These are part of a WP Multi-Site install. All were working until recently.

Thanks,

#4

Hi there,

Have you intend to update your site? Looks like cornerstone is updated to the latest version but the theme is still old. Both theme and cornerstone should be updated to prevent conflict. Please update your theme to the latest, or delete your current cornerstone and let your active theme re-install it.

Thanks!

#5

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