Hi guys,
the hamburger menu doesn’t work!
All plugins, themes and WP are up to date. We’ve checked for plugin conflicts, there is none in our opinion.
Where could be the problem?
The credentials are in the security note!
Regards.
Hello @kcreative,
Thanks for writing in! Upon checking your site, I am seeing this JS error in the console:
GET https://connect.facebook.net/en_US/fbevents.js net::ERR_BLOCKED_BY_CLIENT
(anonymous) @ (index):7
(anonymous) @ (index):7
(index):106
Uncaught ReferenceError: jQuery is not defined
at rsCustomAjaxContentLoadingFunction ((index):106:2)
at HTMLDocument.<anonymous> ((index):119:2)
This could mean that there is an issue with the cache or a 3rd party plugin is causing it. Please do the following troubleshooting:
- Testing For Theme Related Issue
- Testing For Plugin Conflict
- Theme Update
- Child Theme
- Increasing Php Memory Limit
- Disabling Cache
- Disabling Cdn
- Permalinks
- Version Compatibility
If the issue occurred right after you have updated the site, perhaps this documentation can help you:
Best Regards.
Hi @ruenel,
thanks for the quick reply!
I have checked and tested things, but the problem remains! In our opinion the problem is not coming from a plugin conflict…
Everything is up to date!
Regards.
Hi @kcreative,
I have checked and found that the Mobile menu height is set to 0px as shown in the first screenshot. I investigate it further and found a jQuery code that set the 0px height to the mobile class which is associated with the Mobile menu as shown in the second screenshot. I went ahead and commented on the code and the Mobile menu start working.
First Screenshot:
Second Screenshot:
Thanks
Hi @tristup,
thanks for the quick reply!
Everything seems to be working now!
We will find out where this code came from and why, thanks for your help!
Regards.
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.