GYM template import not working

[Stonepier]

Having issues installing the GYM template into X. The screen just hangs on “initializing” and freezes. Thanks in advance for your help.

[tristup]

Hi Adam,

Thanks for reaching out.
I have checked your website and found the issue you described here. There might be a few different reasons for this issue, I would suggest following troubleshooting about your demo import.

1.) Increase PHP Memory Limit
2.) Increase PHP Execution Time Limit
3) Please check if the mod_security is enabled in your site, which causes the issue in importing and does not let you call the Cornerstone endpoint to import the Design Cloud assets.
And if that is the case, you need to contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted.
4) The write permission to the uploads folder might be one of the reasons behind your issue, I would suggest you change the permission to import the images into it.

I also recommend you to ask your web host to configure the following server settings with the specified values or more for the PHP.

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
max_allowed_packet = 16Mb
innodb_log_file_size = 128mb
allow_url_fopen = On

And MySQL Configurations

max_allowed_packet = 16Mb
innodb_log_file_size = 128mb

Hope it helps.
Thanks

[Stonepier]

Thank you for the reply. Will contact my host and give it a shot.

[prakash_s]

Hello Adam,

Please let us know how it goes for you.

Thanks