hello,
for some reason the essential grid shows up on mobile but not on desktop. the grid i am trying to get to show up is called laser tag.
its on the shipment page. it says its on the home page in the esentail grid section but only shows up on mobile
Hey Justin,
Thanks for writing in! I have checked your homepage in my Phone. I do not see a grid. I also look into the Shipment page and still no gird as I have checked the site in my mobile phone.
See the secure note.
if you check the home page it should be there. It is coming up all funky
it’s just loading grey boxes
Hello Justin,
Thanks for updating the thread.
On my end Grid is not loading on Desktop and on Mobiles. I am seeing grey boxes. Please do following:
In case plugin conflict test is not solving the problem, please give us the permission to test the issue further aloing with FTP login details. I tried checking but repeatedly I am getting The site is experiencing technical difficulties. message.
Thanks.
thanks got it to work 
one more question… you can see a back ground photo behiind the grid. I don’t see how i put that there and how i can delete that?
Hi Justin,
Sorry but I don’t see any background-image behind your Grid. Did you figure it out? Please clarify.
Thanks,
Yes I figured it out. Thank you. Now I have another problem with the essential grid on the home page. lol The rows are showing up 2 3 2 3 2 on the desktop which is correct and what I have it set at. Although for mobile…I have it set at 1 1 1 1 1 1…and its showing up 2 3 2 3 2 3 like on desktop?
Hi Justin,
There is a problem with caching on your website. I went to your website and checked the Main Essential Grid item and changed the first-row item to 1 instead of 2, and it still shows 2. This shows that the settings are not reflected on the front end of the website, and that is the problem caused by cache.
We strongly recommend that you clear all caches and disable the caching when you are developing to avoid such cases.
Kindly open up new threads for additional questions as it will help us to focus on each issue and give you better support which you deserve. Having a long thread makes the maintaining job harder, and also it will be harder for the other customers to find the correct information if they have similar issues. You are always welcomed to reply to this thread to follow up the same question.
Thank you.
Hello i cleared the cache and it is still not showing 1 picture at a time
Hi Justin,
Please clear all the plugin caches. You have installed W3 Total Cache and Essential Grid plugin has its own caching mechanism too. Please go to Essential grid > Global Settings. You may need to clear your mobile phone’s browser too or use private browsing mode before testing your site again.
Hope this helps.
I did clear the cache in essential grid and tried to deactivate plugin and now this happened. 
It’s still not working on mobile
Hello Justin,
There could be a fatal error in your site. Please enable the debug mode. You can do this by opening wp-config.php file and adding
define('WP_DEBUG', true);
/* That's all, stop editing! Happy blogging. */
When you revisit the page, you should have some error output describing the issue in more detail.
Please let us know how it goes.
I don’t know where to even add that
I can’t even get to the back end of wordpress
it’s crashing every time i clear the essential grid’s plugin cache
Hello Justin,
Thanks for updating the thread.
You need to add the code shared by my colleague @RueNel in wp-config.php file. Please see following tutorial on instructions to edit wp-config.php file.
Thanks.
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