Grid Not Showing & Alignment Incorrect

[Phidias]

Hi,

Our “Thank You” page is not rendering correctly when loaded. (https://www.phidiasneoclassical.co.uk/thank-you/).

There should be a Pro Grid at the bottom of the page. Also the page’s heading should be centred, but displays left aligned.

All other pages seem to be ok, although there is some strange behaviour in two other areas, which probably fall outside of your support.

Google’s Site Kit plugin seems to have a JSON error and in Contact Form 7, the form submission should be going to the Thank You page, but it stays on the same page and adds a suffix to the page like this: https://www.phidiasneoclassical.co.uk/contact/#wpcf7-f19-p40-o5.

I would be grateful for any help with these issues.

Thanks,
Christopher

[marc_a]

Hi Christopher,

Thanks for reaching out!

I suspect this is a cache issue on what you are experiencing on your thank you page. I suggest that you clear any 3rd party cache associated with your website and also go to Pro > Settings then go to the System tab and hit the clear style cache button.

I am not quite sure what’s error Google’s site Kit plugin affects on your website but the said plugin is not part of our bundled plugin and we cannot provide any support.

On the other hand, regarding the contact Contact Form 7 redirection, please refer to the articles below on how should it have been done or you can use a plugin.

• https://contactform7.com/redirecting-to-another-url-after-submissions/
• https://wordpress.org/plugins/wpcf7-redirect/

Please note that the credential you provided is not working and it leads me to be locked out on your website.

Hope that helps.

[Phidias]

Hi Marc,

Clearing the Pro > Settings > Cache has worked for the thank you page issue.

For the contact form issue, I am using the WPCF7 redirect plugin which you gave the link for.

I have reset the admin password and put it in the secure note.

Thanks,
Christopher

[Phidias]

Hi Marc,

I have found the CF7 problem. There was a JS conflict which has now been resolved.

Thanks again,
Christopher

[marc_a]

Hi Christopher,

Yes, I was about to send you my test that it is just working properly and we’re glad that you’re able to figure it out! If you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.

Thank you.