I have a website client whos form submissions are not going through to the emails assigned consistently. They have a form for a signup registration that when filled out is supposed to be sent to 4 email recipients. The form submissions are not always being sent out. Yahoo, office 365, and Gmail are the email providers I believe.
Nothing has changed on their end since this form is not new they are wondering why suddenly they aren’t receiving the entries. Any thought?
Hi There @tkcostello
Thanks for writing in! Could you please try following their troubleshooting guide and see if you can isolate the issue (https://docs.gravityforms.com/troubleshooting-notifications/).
Basically if you don’t have setup email account with SMTP, that should be the cause of your issue. You can read more information from here as well (https://wpmaster.com/fix-gravity-forms-notification-email-not-sending/).
Hope that helps.
They had tried those, but the weird part is that they are using 2 separate charter email accounts and sometimes one address will get the submission and others the same email account won’t, but the 2nd charter account does…
Is there a way to tell from the backside of the site is the form ever actually gets sent in to the emails? I know that gravity forms work through wp_mail, so is there any way to check if those get sent or if they are just floating somewhere?
Hello @tkcostello,
The best way to resolve this is to do a WP Mail test using all the 4 email addresses that you are using.
Perhaps this links can help you:
- https://kinsta.com/knowledgebase/wordpress-not-sending-emails/
- https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/
Or this video:
Please let us know how it goes.
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