Gravity forms not redirecting to PayPal when using Pro theme

Support
#1

Hello!

I’m trying to use Gravity Forms with Standard PayPal Add-on. As soon as the Pay button is clicked, the website won’t redirect to PayPal. I’ve tried everything from clearing cache to reinstalling the plugin, but the problem persists. What’s even more interesting is that this problem happens only on a specific page when using Pro theme if I switch to WordPress default Twenty-Nineteen theme, redirection starts working normally. Ihave also tried turning on and off No-conflict mode in Gravity, but there seems to be nothing happening.
Many errors generate in the console, I’ve attached a screenshot of the same.

What could be the issue?

#2

Hello @ngrhd,

I have logged in and checked your site. I found out that you are having a multisite setup. A certain 3rd party caching plugin has minified the JS and CSS files in the site. Please clear the plugin caches and regenerate the minified files. At least please temporarily deactivate the caching plugin first before we continue troubleshooting the issue. In most case, this is just a caching issue.

Please let us know how it goes.

#3

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