Gravity Form has stopped working

[jayvly]

Hi,

Suddenly one of my forms which is used dozens of times a day has stopped showing up. Nothing has changed.
The form is located here: https://albondogranch.com/daycare-booking/

If you could help please it would be great!
Leaving login after.

Cheers,
Jonathan

[mldarshana]

Hi Jonathan,

Thanks for writing in! Upon investigating your issue further, it seems that you were experiencing caching issue. I have purged your server cache and your forms started to appear again.

Please check the following resource on how you can clear all caches before testing any issue (https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/).

Thanks!

[jayvly]

Hi thank you but the forms are still not working. The one you posted above is the only one that is and was working for some reason.

I posted the other links for the Daycare and Registration form as well as others not working.

Thanks.

[rad]

Hi Jonathan,

Have you updated from very old version? The rendering of the GF element is no longer working, please re-add your form as a shortcode within classic text element. You can delete the existing non-working GF from through Skeleton Mode.

Thanks!

[jayvly]

Hi Rad,

No I keep everything updated and check daily.
I tried what you suggested on one of the forms and it is still not showing.

Please note that when I switch to a default theme the forms DO work.

Jonathan

[rad]

Hi Jonathan,

It should be working, the reason it’s not working after the fix is because of the conflicting forms added to the header, especially the off-canvas contents.

It works on a standard theme since they don’t have a Pro header builder removing the culprit from the test. Please remove the forms from your header one at a time until you find the culprit.

Thanks!

[jayvly]

Hi Rad,

Thank you so much. I found the off canvas culprit. It was an old notice I had that I forgot about. Good to know these things can cause so much damage!

[paul.r]

You’re welcome!