Prior to the new update my graphic icons stopped being searchable. I was hoping it was just a bug that would be fixed with the new update, but no luck. The search function was great (and still displays) but isn’t functional. There are so many great icons available, but too many to scroll through. How can I restore that functionality?
Hi Tanya,
Thanks for reaching out.
I have checked and not able to replicate the issue you described. There might be some different reason behind your issue, I would like to suggest troubleshoot the following common issue to help us to recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.CSS/JS Customization
5.Disabling Cache
6.Disabling CDN
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If that does not help, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
- This functionality is found within Pro, so this is not applicable.
- All plugins disabled.
- Just updated theme to most recent version.
- This doesn’t seem to be related to cache and I am not using a plug-in or anything else that I know of related to cache.
- I do not use any CDN software.
The problem still persists.
Hi Tanya,
I am not quite sure what Graphic Icons you are referring to, are you referring to Headlines graphic icons? If yes, then they are just searchable on your end, see the screenshot below for references. If not, would you mind sharing more information, providing a screenshot is a big help.
Hope that helps.
Thank you.
Those are the graphic icons I am speaking of. The search you highlight always says nothing matches.
Hello Tanya,
Thanks for updating in! The icon names are in smaller letters.
Please do a search with small letters only.
Hope this helps.
I can’t believe that is all it was! My device is forcing the first letter capital and it just never occurred to me to force lowercase for the search! Thank you, as always, for your help and great support.
Hello Tanya,
Glad that we were able to help you. Please feel free to reach us if you have any query regarding our theme and theme settings.
Have a great day!
Thanks
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