Graphic icon unavailable

Support
#1

Hey guys,

Since a few days, some graphic icons have disappeared from my website :

Capture d’écran 2021-01-07 à 14.09.40
Capture d’écran 2021-01-07 à 14.09.401156×568 65.4 KB

When I want to check what is going on, I notice that they aren’t available anymore. There is a blanck spot instead of it :

Capture d’écran 2021-01-07 à 13.59.59
Capture d’écran 2021-01-07 à 13.59.59794×502 10.1 KB

Where does this come from ?

Thanks,

Simon

#2

Hi Simon,

Thank you for reaching out to us. I checked the icons in my local setup and I don’t see the issue you’re having (see screenshot)

image

Can you confirm that you are fully updated? (Theme and Plugins)

You can find the latest version numbers here: (https://theme.co/docs/version-compatibility) Then you can compare them to what’s installed on your site. If you find anything to be out of date, you can review our update guide.

If the issue persists then please perform the following troubleshooting steps:

  1. TESTING FOR PLUGIN CONFLICT
  2. CHILD THEME
  3. CSS/JS CUSTOMIZATION
  4. DISABLING CACHE
  5. DISABLING CDN
  6. VERSION COMPATIBILITY

If nothing works then please get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thanks!

#3

Hi Nabeel,
Thank you very much for your reply.
I noticed that the problem was just on Google Chrome… so I waited and it solved by itself… weird…
Thanks anyway ^^
PS : How can I close the ticket ?
Have a nice day :slight_smile:

#4

Hey Simon,

Thank you for letting us know, we’re glad that sorted it out. This ticket will automatically close after 10 days of last reply.

Cheers!

#5

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.