Google Search Console Stating "Reviews Not Supported"

[cschmookler]

Greetings - having an issue with supporting reviews on Google. I can see my affected products are passing and the schema seems to be following the rules, but I cannot rid myself of this particular Google Search Console error: Item does not support reviews. Website: southboundque.com - X Theme.

When taking a closer look - Google highlights the following HTML as the issue on one of the affected product pages:

<li id="li-comment-8137" itemprop="review" itemscope itemtype="https://schema.org/Review" class="review byuser comment-author-roman_plachy even thread-even depth-1">
      <div class="x-comment-img"><span class="avatar-wrap cf x-img-thumbnail"><img alt="" src="https://secure.gravatar.com/avatar/6441bec2da83f9ce6d1d0c5818ae403d?s=120&amp;d=mm&amp;r=g" srcset="https://secure.gravatar.com/avatar/6441bec2da83f9ce6d1d0c5818ae403d?s=240&amp;d=mm&amp;r=g 2x" class="avatar avatar-120 photo grav-hashed grav-hijack" height="120" width="120" id="grav-6441bec2da83f9ce6d1d0c5818ae403d-0" /></span> </div>      <article id="comment-8137" class="comment">        
        <header class="x-comment-header">
          <div class="visually-hidden" itemprop="itemReviewed" itemscope itemtype="http://schema.org/Thing"><span itemprop="name">Moo Moo Meat Magic Brisket Rub &amp; Seasoning (8oz)</span></div>          <cite class="x-comment-author" itemprop="author">roman_p</cite><div><a href="https://southboundque.com/product/moo-moo-meat-magic-brisket-rub/#comment-8137" class="x-comment-time"><time itemprop="datePublished" datetime="2019-11-08T17:52:06-05:00">November 8, 2019 at 5:52 PM</time></a></div>                      <div class="star-rating-container">
              <div itemprop="reviewRating" itemscope itemtype="http://schema.org/Rating" class="star-rating" title="Rated 5 out of 5">
                <span style="width:100%"><strong itemprop="ratingValue">5</strong> out of 5</span>
              </div>
            </div>
                  </header>
                <section class="x-comment-content" itemprop="description">
          <p>I&#8217;m not a barbecue rub connoisseur so the coffee seemed like an odd choice at first, but I think it helps maintain the spices/aromatic flavors individually without becoming overpowering.</p>
        </section>
              </article>
    </li>

The following products are affected (only two products w/ reviews so far):
https://southboundque.com/product/moo-moo-meat-magic-brisket-rub/
https://southboundque.com/product/primo-pig-powder-rib-rub/

Any help is greatly appreciated!

-Chad-

[lely]

Hi Chad,

Please try to update Cornerstone too to version 4.3.2 to avoid incompatibility issues.

For the mean time, I have posted this to our issue tracker for more investigation.

[cschmookler]

Okay - Done. I will resubmit to Google Search Console to see if this resolved the issue. I’ll share results.

[cschmookler]

Resubmitted to Google Search Console after updating Cornerstone and clearing all caches - still an issue. Latest issue below:

[jade]

Hello Chad,

I have already noted this and added it to our issue tracker so that our developers can have a look it at.

However. we cannot provide any ETA when the update for this will be released but rest assured that this is noted.

Thank you.

[cschmookler]

Okay - thanks. Please keep me posted on when this one gets addressed/resolved. Appreciate the assistance and willingness to resolve.

[christian]

You’re welcome, Chad.