Google Maps element displaying as white box when logged in

Support
#1

Hi team, I’ve got a weird issue with the Google Maps element.

Maps are displaying fine on the front end when I browse my site logged out. However, when logged in all I see is a white box, both in Cornerstone and on the front end. This wasn’t always the case, it started some weeks ago on this particular site and I can’t identify the cause.

There’s one error I’m picking up in the error log in my browser that only shows when I’m logged in: Uncaught TypeError: window is not a function. But this appears to relate to the Slider element, not Google Maps.

Check out an example page here.

Any sage advice?

#2

Hi @liquidedge,

Thanks for reaching out.
We are currently unable to reproduce the issue, as we are visiting the website without being logged in. However, based on the behavior you’ve described, there are a few common potential causes that you might want to check Missing or invalid API Key or Incorrect API Key restrictions.
To help us narrow down the root cause, I would request that you also troubleshoot the following common issues on your end.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins, unless you are subscribed to One. If not subscribed, kindly consult with a developer or contact the plugin author.
Please note that we do not provide support for custom codes and 3rd party plugins, unless you are subscribed to One service.
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

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Thanks

#3

Thanks Peter, I was able to trace the issue to a conflict with the Formidable Forms geolocation plugin. From there I traced it to a form inside a modal in my footer that was set to be invisible on all break points but visible to Administrators only via a conditional. Deleting that modal and form has resolved the conflict.

#4

Hi @liquidedge,

Glad that you are able to trace the cause of your problem.

Thanks

#5

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