GLOBAL BLOCKS PREVIEW not working!

[cdyproductions]

Hi,

This problem has been brought up already and we did try white listing the url and the problem still persists.
We did try temporarily disabling the ModSecurity feature of the hosting and it worked and after that we tried white listing.

Can we please check up on this again also can you look into this other forum

Topic: Attempts to customize triggered Mod Security on my server and shut...

and check if it is related to our problem.

Here is link to our original post https://theme.co/apex/forum/t/global-blocks-content-cant-be-previewed/60694.

NOTE that this is seriously urgent because we are working closely with a partnership on this project and the issue has been going on for nearly a month and we can’t afford any more days on it.

[lely]

Hi @cdyproductions,

Yes, it’s related to that other issue of yours. See this:

It is the same 500 error. We’re sorry you’re still having this issue. But your hosting provider can help you better with this.

[cdyproductions]

Hi @Lely

So does this mean the link is still yet to be white listed?
This is weird because the hosting provider informed us that they have white listed in already.

[lely]

Hi @cdyproductions,

The problem is that there must be a wrong white listing of some kind. Please try to make sure the URL and all the sub URLs are white listed. I am not sure how your server works but usually using wild cards such as https://iconinteriors.net.au/* or maybe the HTTP version might help. Anyway this is a matter of wrong white listing and not a code related issue.