I have since updating to PRO 4.0 had problems with selecting and editing elements. This problem occurs on all client sites more or less.
Examples:
– Almost always have problems closing text edit windows. No response. I need to double-trile click to close it.
– Switching between HTML/Rich text in text edit windows. I need to click several times.
– Selecting elements. I have to do this repeatedly before the element is selected.
Hi @mariamohlin,
Thank you for reaching out to us. Can you confirm that you are fully updated? (Theme and Plugins) because many bugs have already been addressed in the later releases. You can find the latest version numbers here: (https://theme.co/docs/version-compatibility) Then you can compare them to what’s installed on your site. If you find anything to be out of date, you can review our update guide.
After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.
If the problem persists then please check for the following first:
- TESTING FOR PLUGIN CONFLICT
- CHILD THEME
- CSS/JS CUSTOMIZATION
- DISABLING CACHE
- DISABLING CDN
- VERSION COMPATIBILITY
If you still have problems then please get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.
Thanks!
Thank you, I will check all of this put and get back to you.
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