Gif logo works sometimes, sometimes not, because of caching?

Support
#1

Hello,

For my new website (It is not yet published, so I am adding it in private) I use a gif as a logo. It works great, except that sometimes it doesn’t :slight_smile:

My suspicion is that it is automatically being cached and that is why it is not always playing. After I purge cache, it works again. Could you please help me figure out a solution? Maybe a simple line of code somewhere could do the trick?

Thank You!

#2

Hello @Tierramitica,

Thanks for writing in! Regretfully how your animated gif logo is displayed by the browser is beyond the scope of our support as we do not have any control over that. It is the browser that handles how an animated GIF is displayed. We do not have any code or anything for that.

Thank you for your understanding.

#3

Alright, I understand. Thanks anyway Ruenel!

#4

Hi @Tierramitica,

You are most welcome.

#5

Hello Ruenel,

So I implemented the logo in a different way, following another threat on this forum where it explains how to use a child theme to be able to use a video format logo. Again, big success, on desktop it is fully functional, but on mobile it is not responsive and the logo is half hidden. Could you please help me out? The website is already published now, fantasyscaping.com.
Thank you so much.

#6

Hi @Tierramitica,

Unfortunately, the website is showing a DNS_PROBE_FINISHED_NXDOMAIN error. Can you please check and let us know once it is accessible?

Thanks

#7

Could you please check again? It is up on my end…

#8

Hi @Tierramitica,

This could be possible by using custom CSS that requires custom development. While that is outside the scope of support, I could point you in the right direction with the understanding that it would ultimately be your responsibility to take it from here. To achieve your desired results, you can add the following code in the Global CSS:

@media screen and (max-width: 600px) {
	.masthead .x-logobar video {
        width: 100%;
    }
}

If you would like further help with customizations like this or 3rd party plugins, I’d encourage you to subscribe to our One service. Hope this helps!

#9

Thank you Nabeel, it does help very much :slight_smile: It’s looking great now! Have a great day!

#10

Hi @Tierramitica,

Glad that we are able to help you.

Thanks

#11

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