Getting Video To Display Under Tabs After Updating To Last Version

Hi there - We just updated our staging site to to the lastest version of X and Cornerstore. After updating we noticed that our videos are not displaying. I see this is a known issue. (Yes, I read through the forum posts) I was able to fix some of these missing videos by updating from the classic video element to the video element. But some of the videos are under tabs.

Any suggestions for getting videos to display under tabs? I tried using the Tabs element rather than the Classic tabs but it did not make a difference. I will send a secure note with a link to a product on our staging site. It has both the classic tab and newer tab element on it neither of which shows the video. Thanks Tim

Hello Tim,

Thanks for reaching out to us. Could you please update to the latest versions?
Our latest versions are:

  • X theme 8.0.11
  • Cornerstone 5.0.11

This latest release contains fixes for several issues so be sure to check out the changelog:

After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

It could also be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):

Testing for Plugin Conflict
Theme Update
Child Theme
CSS/JS Customization
Increasing PHP Memory Limit
Disabling Cache
Disabling CDN

If nothing is helping, please provide us access to the staging site so we can investigate further.

Please let us know how it goes.

Hi @ruenel - Yes, that fixed it. Thanks!

Glad to hear that, Tim!

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