Getting Told By Cloud VPS Hosting That Cornerstone / Theme X Pro is Causing Issues - Trying To Load Files That Don't Exist

[GlennCowan]

Hi there,

Have some issues with server resources and have been pointed in the direction of the theme.

Is this something some one can check on, will leave the details and site access inside the secure area.

Thanks in advance

[tristup]

Hi @GlennCowan,

Thanks for reaching out.
I would suggest you deactivate and delete Pro and reinstall it by downloading from your Theme Account and check if that issue exists or not.
If that does not help, there might be some different reasons behind your issue. I would like to suggest troubleshoot the following common issue to help us to recognize the reason.

1.Plugin Conflict
2.Theme Update related issue
3.CSS/JS Customization
4.Disabling Cache
5.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps and you are still getting the issue, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks