Getting the error: "The preview could not load due to the iframe response being incomplete. This is most often related to a plugin conflict, or customizations introducing a PHP error."

[charles_villafranca]

I’m using X Pro and just recently logged in to update a page. Attempting to edit the content gives me the error. Can you assist me?

[ruenel]

Hello @Charles.Villafranca,

Thanks for writing in! The errors say that a plugin conflict or a PHP error is happening while you are in the builder. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Please let us know how it goes.

[christopher]

Hi @charles.villafranca,

Would you please also give us the URL of the website? There are many websites on your licenses page and we could not determine which one you are talking about.

I also wonder if you can provide us the staging version of the website? So that we can do the test without changing the live website. You can contact your hosting service provider for that.

Thank you.