Getting logged out when refreshing in Cornerstone

Support
#1

Hi!

I’ve recently noticed that anytime I refresh my browser window when in Cornerstone I am suddenly logged out of Wordpress session.

I checked my page/site settings and both are set to “https” as they should be.

Any suggestions?

Thanks!

#2

Hello ComDoc,

Thanks for writing in! This could be related to your cookies or login session that is a WordPress feature. To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Best Regards.

#3

Thanks, @runel!

I’ll attach a secure note.

#4

Hey @comdoc_marketing,

Thanks for providing the credentials. I tested your claim but it doesn’t happen on my end. I refreshed the browser many times but I’m didn’t get logged out when in Cornerstone.

Please try clearing your browser’s cache and also try opening Cornerstone in the browser’s incognito mode.

Thanks.

#5

Thanks for checking, @christian.

Yeah, it’s still doing it for me, but seems to be fine in a private browser. Even after clearing out browser cache it’s still logging me out immediately after a refresh.

I’ll continue to mess with it on my own.

Thanks!

#6

Hi @comdoc_marketing,

Another support here. I have tested it too and I did not experience the issue even after multiple refresh. Please try on a different browser too.

#7

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