Frontend styles and elements missing in mobile version translations

Support
#1

Hi there

After the latest updates I noticed that some elements and styles we fixed in our German version (main version) are now missing in the frontend of our translated page versions (French and English). For example:

  1. Our cookie notice styling is missing in French and English
  2. Icons are missing in French and English (especially in mobile versions, for example the “Shops” Icon in the top navigation, here: https://www.morga.ch/fr/)
  3. Sidebars are missing on pages “Products” and “About us” ins both French and English

Do we need to adjust something in the WPML settings for that or how can this be fixed? We always used the setting “manual translation” so far, maybe there is some automatic translation pre-set in WPML after the latest updates? I would like to restore that as soon as possible, since it is not good if things are not working which used to work before :thinking:

Kind Regards,
lypa

#2

Hi Lypa,

Thank you for writing in, but sorry I can’t replicate those issues on my end, the sidebar and cookie concent has the same styling all across 3 languages and icons are there too.




Please clarify how we can replicate the issue, and please clear all your caching features including your browser’s cache.

Thanks,

#3

Hi Friech

Thanks for responding and the screenshots. They show the wrong sidebar in French and English as well if you look closely. We should have an individual sidebar for this page called “Ueber-uns” (About us) with a menu and some contact info. Like in the German version. Now its showing the default WordPress Sidebar in French and English. On my side there are also icons missing in the English version. And a wrong cookie consent style for the font and buttons in the English version. Here are some screenshots explaining further:

German

French

English

Please understand that this is very frustrating for us, since this used to work until the updates. Would you mind taking another look at it? I cleared the browser cache and WP Rocket is deactivated anyway right now due to development.

Kind Regards,
lypa

#4

Hi Lypa,

Regarding the missing icon (and possibly the cookie consent styling), can you try appending a ?nocache at end of the URL? And see if the icons show up.

e.g.

https://www.morga.ch/fr/ueber-uns/?nocache

Sometimes even if you already deactivated the caching plugin, the site still serves a cached file. Please purge the WP Rocket cache and all your other caching features.

And regarding your Cookie Consent 3rd party plugin, I see that you applied a custom CSS on the parent div (#cookie-notice)

However, the buttons had there own font-family rule, and that is coming from the Plugin CSS itself

Please check the documentation of that plugin, there might be a setting where you can set the font-family.

Regarding the WPML, please translate your Widgets following the tutorial provided here.

Thanks,

#5

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