Fronted editor disappears

Support
#1

Hi Themeco-team!

Once upon a time I created my website in version 3 and updated it to 4.1.1 and everything has worked just fine up until now. Since you added the amazing feature effects a while ago the frontend stopped showing me the preview when I edit - it just disappears - all I can see is the footer. This happens when I click an element and start editing it. It has happened before a couple of times in the past and seems to be coming back. I have tried EVERYTHING your suggest in your troubleshooting documents - removed plugins, reinstalled PRO, emptied cache, both in browser and in Wordpress, removed JS, CSS - nothing helps.

Could you please help a girl out?

#2

Hello Annika

Thanks for writing to us.

Thanks for checking the plugin conflict with our troubleshooting guide. It might be the issue of version compatibility or permalink setting. Please make sure all the plugins, theme and WordPress core is updated as per our version Compatibility page.

I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing For Theme Related Issue
  2. Theme Update
  3. Child Theme
  4. Increasing Php Memory Limit
  5. Disabling Cache
  6. Disabling Cdn
  7. Permalinks
  8. Version Compatibility

If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

  • WordPress Login URL
  • Admin level username and password
  • FTP Details

You can find the Secure Note button at the bottom of your posts

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.