Fields aren’t editable on the front end/can’t fill the form in and I’ve tried using different plugins for the forms so I believe it could be a themeco pro issue. Any ideas as to why this is happening or how to fix?
Hello Breanna,
Thanks for posting in! I have checked your site and it seems that you may have a plugin conflict. Be advised that there are 27 plugins that are out dated. One of theme could be the cause of the issue. Please make sure to update them one by one and test the form again.
And if the updates does not help, you may also do the following:
- Testing For Theme Related Issue
- Testing For Plugin Conflict
- Css/Js Customization
- Disabling Cache
- Disabling Cdn
- Version Compatibility
Kindly let us know how it goes.
Hi! So I uninstalled plugins and reset them. Cached the site. Even rebooted the theme. The form fields are still not editable when I try typing in them, only the comments field is editable.
Hi Breanna,
I have checked the form in the specified page and able to add the content into the Gravity Form fields as shown in the given screenshot.
If that is not the case and you are trying to point out something else, please provide any screenshot marked with the issue or any video that help us to recognize the problem.
Thanks
Hi there! When I’m in the cornerstone editor and when I see the page to preview, I still can’t edit the fields and fill them out. Could it be because you’re logged in as someone else? The only field I’m able to fill out is the comments one.
Hi Breanna,
I am not sure if I am able to understand your problem correctly. You are trying to modify or edit the fields while viewing the form in Page Builder. If that is the case, you can’t do that as the Page Builder is showing the output of the Gravity Form included in the page, to modify it you need to change it from Gravity Form. If that is not the case and you are trying to point out something else, please provide any screenshot marked with the issue or any video that helps us to recognize the problem.
Thanks
On the front end of the site, as a viewer, I can’t fill out the form fields. I can’t type in any of the fields other than the comments field. Any ideas as to why this is happening?
Hi Breanna,
I have checked the form multiple times and able to fill in the fields. I have checked it on multiple devices too, and the result was the same. I would suggest you check any other computer or devices and if the issue still exists, please create a screencasting video and share it with us to understand what exactly happening at your end.
Thanks
Are you working off of a pc? I’m currently on a mac. I’m not exactly sure what else to provide. I’m working on a mac using chrome. I tried sending a screen share video but it won’t upload.
Hello Breanna,
You can use Loom or simply post your video in your Youtube account. Just make sure it is unlisted so that it will not display in your Youtube channel.
Best Regards.
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