Formatting visibility when viewed as a guest vs admin

Support
#1

Problem 1
Classic Text Element
A particular section of a website is not showing background colour and other formatting applied to classic Text element when viewed as a guest.The same classic text element when moved to another position within the same Column, then the formatting is visible to guest as well. The formatting is not visible only If we place the classic Text element on top of the Column.

This has been happening for days and I have tried to clear browser cache many times, and it is same if I use Internet Explorer or Chrome.

Problem 2
Another section of website is not showing back ground picture in Chrome browser only. Back ground Picture is visible when viewed as Admin or using Internet Explorer. This has been happening for a very long time, I have deleted background picture uploaded it again but nothing helps.https://taxjackams.co.nz/home/

#2

Hello There,

Thanks for writing in! It seems that you have inserted an invalid code in creating your button like text. I can see that you have added this in the text element:

<p><div class="x-text" style="background:#2a6359;-webkit-border-radius: 5px;-moz-border-radius: 5px;border-radius: 5px;"  ></div>
<h4 style="text-align: center;"><span style="color: #ffffff;"><strong>GST Return</strong></span></h4>
<p style="text-align: center;"><span style="color: #ffffff;"><em>(Filing Fee $80.00)</em></span></p>

I think you should be adding this instead:

<div class="x-text" style="background:#2a6359;-webkit-border-radius: 5px;-moz-border-radius: 5px;border-radius: 5px;"  >
	<h4 style="text-align: center;"><span style="color: #ffffff;"><strong>GST Return</strong></span></h4>
	<p style="text-align: center;"><span style="color: #ffffff;"><em>(Filing Fee $80.00)</em></span></p>
</div>

It is best if you use this code inside a raw content element or a content area element.

Regarding your background image, I could not replicate any issue. I am seeing your image in a Chrome browser.

Hope this helps.

#3

Hi,
Thank you for your reply, It did not work, may be some bug. I found it easier to re-do the whole section. All good now thanks.

#4

Hi Anuja,

Glad you sorted things out, I have encountered that same issues that you describe and it’s commonly (but not limited) with this 3 things or combination of these.

  • A Caching related (clear all your site’s caching features)
  • There is a broken HTML tag in your content (audit your HTML content)
  • There is a broken CSS rules somewhere in your site (it could be on the theme options CSS, header CSS, footer CSS, or Element CSS)

Thanks,

#5

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