Format theme and elements visible in Cornerstone, but not on preview or live site

The home page of our website is appearing as it should in Cornerstone, however when previewing or going directly to the homepage (logged out of admin) the site is not showing elements, formatting etc. Screenshots attached here and in the reply. The issue is limited to two of our pages, however interestingly it affected the home page first and a secondary page around 10 hours later.

Screenshot of how the above displays in preview / live site.

Hi Sara Jane,

Thanks for reaching out!

If you have any 3rd party cache plugin, I suggest that you clear the cache and I also suggest that you clear the X style cache by going to X > Settings > System and click the clear style cache button.

Only if none of that helps, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

That has worked - thanks so much :slight_smile:

Hi Sara Jane,

You’re welcome and we’re glad that it is now working properly on your end. If you have any other concerns regarding our theme features, feel free to reach us.

Thank you.

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