For some reason, I'm not getting automatic updates for X Theme

Support
#1

Hi,

I’m trying to update X for a client website. It shows that I have “Product Validation” (Yay! Automatic updates are up and running.) I bought this X license through ThemeForest.

The site is currently running 4.2.2. I want to update to latest X as well as set up automatic updates.

I’m happy to give you login access if you need it.

Thanks.

#2

Hi There,

As you are using a fairly old version of X , at this time please perform a manual update.

  1. Revoke your License from X Addons section (check the bottom of the page) and also remove it from your license page on Themeco.

https://community.theme.co/my-licenses/

  1. Temporary disable any caching plugins and purge all your server cache.

  2. Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)

  3. Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.

  4. Latest version of Cornerstone will be installed automatically when you head over X tab of your dashboard. Now you try validating your X theme again and then try to install any other extension and it should function properly.

Let us know how it goes.
Thanks!

#3

You lost me at step 1… I don’t see “Revoke your License from X Addons section” on the X Home page in WP.

Also, how do I “remove” it on the My License page on Themeco? I do not see an option for this.

#4

Hi There,

Skip step 1

On your themeco license page, hover your domain and you will see an x beside it, click there.

Hope it helps

#5

Ok.

I’m on the https://community.theme.co/my-licenses/ (which pointed me to https://theme.co/apex/licenses) page and hovering over the domain in question… not seeing any X or anything else that indicates deleting it…

#6

Hi There,

My bad, on Apex you have a pencil beside your domain instead of an X , Click there to edit the domain.

Thank you.If the domain is correct. Remove and add again.

Hope it helps

#7

So I just deleted the name in the domain. Now it’s blank in the Production line.

Is it now revoked? See attached.

#8

I am having the same issue with my site at wolfpackhearing.com. Xtheme version is 4.3.4. Will I have to follow these steps as well? Happy to wait until OP’s issue is resolved before addressing mine.

#9

@Joao Can you please confirm my last post so I can proceed with the updating.

Thanks.

#10

Hi There,

Thank is correct.

Now add it again.

@wolfpackhearing

There is no issue, perform the manual update , remove the license from your Themeco license page, add again.

And assign your Purchase code to Wp Admin > X

To perform a manual update follow the steps previously mentioned on this topic.

Thank you

#11

I did all these instructions and now almost everything works. It’s asking for me to activate my copy of visual composer, do you know why?

Thank you,

Lucy

#12

Hi Lucy,

You can ignore this message.

Hope it helps

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