Footers and Headers disappeared

[adaptifyDesigns]

Sometime in the last month or two my header and footer disappeared from the Header/Footer Builders. I’m assuming this happened after the update to the new template assignment rules feature. When I go to Header Builder or Footer Builder, I am served with the message “No Footers Found”, even though my footer and header are both clearly functioning on the frontend of the website. There seems to be no way to restore these lost footers so that they can be edited in the builders.

Luckily I saved them as templates a while ago, so I do have a way of restoring them. I have successfully restored my footer, as an editable footer in the builder, on my staging site, by adding a new footer (in the builder) and then applying my saved template. But before I replicate this process on my production site, I wanted to make sure there isn’t a better/proper way to do this. Has this happened to anyone else?

Please let me know if there is a recommended method for restoring the edit-ability of lost headers/footers. Thank you.

[friech]

Hi Colin,

Thank you for writing in, please remove the footer/header you added on the staging site, and let’s use that staging site to troubleshoot the issue. Please do the following first:

• Ensure that you are fully up to date. WordPress, Theme, and Cornerstone (Version Compatibility)

• Clear all the site caches ( plugin, server-side, CDN, and browser’s cache ) so that the code from the latest release is always in use. This will help you to avoid any potential errors. While you’re at it, please deactivate this caching feature while we tackle this issue.

• Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If the issue persists, please provide us login credentials on a “Secure Note” so we can take a closer look.

Cheers!