Footer rendering sideways on Browsers

[bill_hodgson]

I have a user, that when using the Checkout, sees the footer to the side of the main page. It also stops him from paying. This only happens when:

• You login as him
• You use Edge on PC Win 11 or Mac
• You use Chrome on PC or Mac
• You use a Safari private window on Macs
• You visit the checkout page (with something in the basket)

Here’s what it looks like

I will add a secure note, so you can login as this user, and see for yourself. This only happens on this persons account, it affects his mobile phone too. I’m stumped.

Bill.

[tristup]

Hi Bill,

Thanks for reaching out.
I have investigated and found the issue with the checkout page for specific users. It seems some broken HTML content is injected with some of the fields, which might be Billing or Shipping addresses. I would suggest you troubleshoot the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins unless you are subscribed to One. If not subscribed, kindly consult with a developer or contact the plugin author.
Please note that we do not provide support for custom codes and 3rd party plugins unless you are subscribed to One service.
If none of the above helps, please copy your live site to a staging server so we can troubleshoot freely without breaking your live site.
And give us access in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks