Footer not saving (disapearing)

Support
#1

Hi,

I don’t know whats happening, but each time I try to create a footer and save, it disappears once I leave the Footer edit pro.

  • I am not using any cache plugin.
  • Cleaned browser cache.
  • Not using Cloudflare.
  • Memory Limit: 256.0 MiB

Tried different troubleshooting and no luck so far.

#2

Hi,

I tried adding content to your Footer and it seems to work without issues.

Please check your about page.

Thanks

#3

Hi,

Thank you for your reply.
I found it strange that there’s no issue, because there’s a lot of people complaining about this specific issue.

I made a few tests and I found the problem, or at least one of them.
Creating a footer and adding a simple block of text seems to work, but if you hyperlink the text (like I did), that’s when the footer is erased and disappears.
Please check again.

#4

Hi @PanInternational,

Sorry that you’re having this issue, this is a confirmed bug. We’ve added this to our issue tracker so it can be considered for future development

Thank you for understanding,

#6

Hi @PanInternational,

I believe this is the same issue that we corrected with the recent hotfix.

Pro 2.4.7 is now available via automatic updates. This will prevent the conflict from happening again but unfortunately it does not include a way to automatically recover corrupted data. There is a manually way to get them back, but if you are comfortable with editing your database directly. It will only work if you haven’t save the same header/footer another time after it was lost.

  1. Backup your site.
  2. Locate the IDs for the headers or footers you are trying to recover. You can do this by opening them in their respective builder. The address bar will include a number which is the ID.
  3. In your wp_posts table, find the row with the ID is equal to your header ID. When you find it you’ll see that the post_type column should be cs_header or cs_footer and you the content is JSON.
  4. Open the post_content field.
  5. Remove any instances of rel="noopener noreferrer". This is the string WordPress added. Because it includes quotes it is breaking the JSON.

Let us know if you have any questions about this process.

#7

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