Footer is showing twice since latest upgrade

Support
#1

Hi guys,
Since upgrading to the latest version of X Pro, my footer is displaying twice.
I checked all the footer details, and even created fresh footer template and each bar is duplicated on live site. Looks normal on preview.

Anyone had this issue before?

#2

Hi There,

Can you please send your website details to check what could be the issue.

Please provide following information:
Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials
    All the best!
#3

Sure, please find below

#4

I logged into your site and noticed something strange about how Pro was loading. I reinstalled Pro and it’s working fine now. However, I can’t reactivate your child theme because it has a different folder name. Whatever was causing the double footer could have been because the update didn’t complete properly or it could be a conflict with the child theme.

#5

Alex,
Yes, I did that too, but that’s not the answer to my question. There must be a massive changes in the theme core, all gaps, even widgets are not working or missing after you installed new theme.

Everything was working well before the upgrade? So what happened?

#6

Can you please provide FTP credentials? We’ll need this to take a closer look at what’s happening. Thanks!

#7

Thanks Alex,
I sort all pages individually. It’s all done.

Thanks for your help.

#8

You are most welcome

#9

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