Footer builder problem

Support
#1

Hello,
i’ve a problem with the footer builder.
In the homepage the footer doesn’t look like the same footer inside the footer builder.
It seems that the footer doesn’t have the correct css.

Our website: http://www.heas.it/

#2

Hi There,

Are you using a header using the Header Builder or the standard legacy header?

If you use the footer builder without conflicts you also should use the header builder for the header.

Hope it helps

#3

Hello,
I’m currently using the header builder.
I’ve tried to create different footers bit the problem persists.

#4

Hi,

In that case, would you mind providing us your wordpress admin login in Secure note.

Thanks

#5

Ok.
I’ve sent the credentials.

#6

HI there,

Thanks, the same issue from another topic, I’ll be forward this too for further checking.

Thanks!

#7

Hi there @heas_envato,

Thanks for getting in touch.

I’ve checked this out for you and the footer appears correctly for me on the Homepage. Screenshot attached.

If you’re still having any issues with the footer display please let us know.

Thanks!

#8

Hello.
Yesterday the footer became correct. I didn’t do anything but now it appears correct. There is another problem: I’ve copied the footer, I’ve modified it(I’ve deleted the first bar) and it doesn’t appears correct(first screenshot) bit in mobile phones it looks correct(unfortunately I can attach only one image)
(The screenshot is from a mobile phone bit it’s the desktop version)

Francesco

#9

Hi there,

That’s a bit weird, yes, it works in mobile because of this

@media (max-width: 480px) {
.fm1.x-bar {
    height: 8em;
    font-size: 16px;
    background-color: hsl(0,0%,9%);
    box-shadow: 0em 0.15em 2em rgba(0,0,0,0.15);
    z-index: 9999;
}
}

Which means there is no defined CSS for desktop, and it should have. For now, please add this CSS to your global custom CSS to forced it in desktop

.fm1.x-bar {
    height: 8em;
    font-size: 16px;
    background-color: hsl(0,0%,9%);
    box-shadow: 0em 0.15em 2em rgba(0,0,0,0.15);
    z-index: 9999;
}

Thanks!

1 Like
#10

Hello,
I don’t know why, but now it appears correct.
I did nothing.
It seems that the css change every day.:grin:
Well, now it works.
I hope that it still appears correct, and doesn’t change again.

Thanks,
Francesco Pasin

#11

Hi @heas_envato,

Probably it is because of the caching.

Feel free to let us know again if it happens again.

Thanks.

1 Like
#12

Hello,
I’ve recreated the footer and now it doesn’t work again.
It appears correct only in mobile phones, and I can’t fix this using css because, for some reasons, the global css doesn’t work(the css code that I write in global css is ignored, but it works on mobile phones, the same problem as the footer).
So, what’s the problem???

#13

Hi there,

This is exactly the symptom of cache problem. It may be possible because of the EWWW Image Optimizer plugin that you have or related to your server.

Kindly disable that plugin and contact your hosting service provider and ask them to delete and purge any kind of cache that they may have.

Thank you.