Font's don't seem to apply to headings

Support
#1

I have a heading on a homepage that is using a unique font for the holidays.

I have disable-enabled the font manage. The preview seems to show things, but all i’m getting is “times new roman”. I can get it to display an old font, but not a new font added.

I cleared cache
I disabled cache
I enable/disable font manage
I renamed the font

Still can’t seem to get this to apply.
I have attached a number of screen shots for reference.

Website: https://www.rykon.ca/

#2

Hi There,

Thanks for writing in!

I can see the font is loading fine in my end. I checked in Mac Chrome, Firefox and Safari. Every were its working fine. Please let us know if you are facing the issue in any particular browser or OS.

Thanks

#3

Hmm, strange, I have tested on multiple browsers, and same. No font loaded.
I just updated my Chrome Browser:
Version 63.0.3239.84 (Official Build) (64-bit)

And still no font loaded. I tried on mobile, and got the same response as well.

I’m not entirely sure how to deal with this.

#4

Hi there,

That might be because of your host if it serves regional cache. I just checked and it also worked fine in my browsers.

You might want to ask your host to purge all cache and try again.

#5

Yeah I dunno, still can’t see it. No matter the browser, caching…
I even did a quick test on https://www.browserstack.com

And all screenshots are not showing the font either.
I attached the screenshots for you to review as well. Thoughts?

#6

Hello There,

Thanks for updating in! I am another staff checking in. I have viewed the site and I can confirm that your Pacifico font style is not displaying. It is because the Pacifico Google Font is not being loaded on the page. Please edit your child theme’s style.css and insert this line:

@import url('https://fonts.googleapis.com/css?family=Pacifico');

After that, since you have installed WP Fastest Cache, please clear your caching plugin first before testing your site.

Hope this helps. Please let us know how it goes.

#7

Yeah i’m sure that might work, but what’s the point of the font manager then? Isn’t it support to help with this?

#8

Hello There,

If you are using the Font Manager, the font family should have been loaded on the page. Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue?

To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password

Thank you.

#9

Yeah, I submitted the details in the secure note above. Let me know if you have any issues logging in.

#10

Hi,

Something is messing up with your fonts.

As you can see on the screenshot below, your font-weight is not right.

I tried this specific font in my test sites and it worked well without issues.

Can you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes!

#11

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