Font not working properly

[Aleksej_Original]

Hi there,

I’m using Helvetica Neue, for whatever reason, not all font types are displaying correctly.

Any idea why this could be happening?

[ruenel]

Hello Aleksej ,

Thanks for reaching out to us. I have tested on my local install and I could not replicate your issue.

You may have some font issues. To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
​
To know how to create a secure note, please check this out: How The Forum Works

Best Regards.

[Aleksej_Original]

I’ve added secure note, thank you. Perhaps I’m missing something.

[ruenel]

Hello Aleksej,

When I check your site, I am seeing this:

The font is working as expected on my end. Please be advised that “Helvetica Neue” is a System Fonts which means that if your computer does not have this font, you may be seeing Arial font or any system substitute font.

I am seeing the fonts correctly because, on my computer, I have installed Helvetica Neue:

Please check your computer system and look for the Fonts to make sure that you have it installed.

Best Regards.

[Aleksej_Original]

You were correct, I did not have the font installed on my computer. Will get this rectified now.

Thank you

[ruenel]

You are most welcome Aleksej!