Font Awesome not loading icons after update

[Redback]

Hi,

Font Awesome isn’t loading icons on one of our clients websites: https://www.hamptonconservatories.co.uk/

I’ve put WP Rocket into Safe Mode. Cleared various caches, inc Cornerstone and the hosting cache. I’ve turned the Font Awesome options on and off, and changed it to SVG and then back to Web Font. But none of this seems to be working.

Please can someone help us with this?

Many Thanks

[prakash_s]

Hello @Redback,

Thanks for writing to us.

To help you with your concerns we need to check your setting, I would request please share the admin login details meanwhile I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details

• WordPress Login URL
• Admin-level username and password

You can find the Secure Note button at the bottom of your posts

Thanks

[tristup]

Hi @Redback,

I have checked your website but didn’t find any issues related to the icons. Can you please provide any screenshot marked with the issue or any video that helps us recognize the problem?

Thanks

[Redback]

Hi @tristup,

That seems to have cleared on one site.

The other is still displaying the issue.

Many Thanks

[ruenel]

Hey @Redback,

The issue is caused by your custom CSS code:

.x-navbar .desktop .x-nav li>a>span:after {
  content: "\f078";
  font-size: 10px;
  position: relative;
  top: -1px;
  left: 3px;
}

Please remove this CSS code in Cornerstone > Theme Options > Custom Code > Global CSS to resolve your icon issue.

Best Regards.

[Redback]

Thank you very much,

[tristup]

Hi @Redback,

You are most welcome.