Fold out menu loading expanded on mobile

Support
#1

Hello

All of the posts on my site motherculture.love are loading with the top navigation menu expanded when viewed on iphone- it should be folded until clicked on——how can I fix this? Attaching login info in a secure note below

#2

I have the same problem, only on homepage… before update the theme.

#3

Hi @whitelobster11,

The login details you have provided doesn’t seem to work. Kindly double check.

I have checked your site on my mobile though but I can’t seem to see the mobile navigation. Did you disable it?

@Pedro, there seems to be a custom CSS that is overriding the mobile menu’s behavior. Though I can’t check it for sure right now because you seem to be using a CSS minifier.

Kindly double check the custom codes you have added to the site and remove or edit the ones that are targetting the mobile menu. If you are still not able to get this sorted, kindly post a new thread and provide us with your admin details in a Secure Note so that we can check it.

Thank you.

#4

Hi

I think that you misunderstood my initial post-the main page does not have the nav menu, but every single post on the site does-please click on a post to see the issue I am speaking about on mobile

#5

Hi,

To fix it, you can add this in Theme Options > CSS

body .x-nav-wrap.mobile.x-collapsed {
    display: none;
}

Hope that helps

1 Like
#6

Hello

Thank you for this but it seems the problem still exists on mobile

Please see the page below

http://www.motherculture.love/product/wiljemmi/

What can I do to fix this?

Thanks!

#7

Hi there,

I checked your website and it is different than our original theme code. Our theme code is working with no problem in our installation regarding the mobile menu. Please remove any kind of customization that you have and test the case. We would do that for you but you need to move your website to a staging server so that we can easily disable plugins or check other aspects with no fear that it may cause live website problems.

Please follow the steps below:

  1. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  3. Remove custom CSS and Javascript from the options and test the case.
  4. Change the Theme from the Child Theme to Parent Theme and test the case.

Thank you.

#8

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